FREQUENTLY ASKED QUESTIONS

General FAQ

Does Coach My Case only do Family Law?

At this time, we only help people with their family law and divorce cases. We hope to expand into other areas such as employment law, residential tenancy law and civil litigation in the near future.

I noticed that Marcus Sixta also founded Crossroads Law. Are the two firms affiliated?

Yes, Marcus Sixta founded both firms and they can be considered as sister firms. If at anytime you decide you want to work with a lawyer in a traditional arrangement where you no longer represent yourself, you are welcome to do so through Crossroads Law and it would be a seamless transition as many of our lawyers work for both firms.

Where are your services offered? Do you have an address?

Our services are available across British Columbia and Alberta. While our services are 100% remote, we do have offices in Vancouver and Calgary.

What are Unbundled Legal Services?

Unbundled legal services simply refer to a special type of legal retainer, sometimes called a limited scope retainer. A regular retainer with a family lawyer involves paying the lawyer a lump sum (usually $3000-$5000) and the lawyer does all of the work on your file so you don’t have to represent yourself. Unbundled legal services offer customers the option of having a lawyer do specific tasks that are agreed upon ahead of time.

Legal coaching and legal navigation are both simply a type of unbundled legal retainer. At Coach My Case, our clients choose to represent themselves for various reasons and we help them with legal services in the background. We offer services based on a pay-as-you-go model so no big retainer is necessary. All of the services that our clients need are agreed to upfront so that they have a good understanding of how much they will pay.

Booking FAQ

Why do I have to fill in all of this information to even book a strategy session?

To book a meeting with a Coach My Case team member, a conflict check needs to be completed along with our internal screening process.

How long will it take for me to hear back if my meeting is confirmed?

You will be contacted within 2 business days by a Coach My Case team member for screening and confirmation of your appointment.

Is there a cancellation fee for meeting bookings?

As long as you provide at least 24 hours of notice, you will not be charged the $50 cancellation fee.

Pricing FAQ

The online booking form asks for a credit card number. Will I be charged for the first consultation?

The first 20-minute strategy session is free and beyond that, there will be a charge for speaking with the Legal Navigator. All our legal navigators charge $100 per hour which is less than half of what the average lawyer charges. We don’t charge your credit card until after our first free 20-minute consult. In addition, clients have the option of paying via eTransfer. If payment via eTransfer hasn’t been made, the credit card on file will be charged.

When will I be billed?

You will receive a bill for work completed within 2 business days. We ask that you pay that bill before we proceed with further work.

Am I being billed before any work is done?

Unless you are using one of our flat rate services, you are not being billed for work in advance of it being completed. This will be communicated with you in advance.

Pricing FAQs